AutoChat

AutoChat is an intelligent vehicle-buying assistant for customers in Australia. A customer provides details about a vehicle and talks to the system naturally throughout the buying process, from first questions to the final decision.

Buying a used vehicle means checking registration, vehicle history, theft records, damage or write-off history, specifications, ownership details, insurance implications and overall purchase risk. This information sits across many sources and is hard for an ordinary consumer to investigate.

The system understands each vehicle-related question, identifies the data sources it needs, calls the right enterprise and government APIs, aggregates the results, analyses potential risks and explains its findings in plain language. It then keeps helping the customer through later stages of the purchase, making it a complete journey rather than a question-answering chatbot. Every answer is grounded in data retrieved from authoritative sources, so customers can trust what they are told.

Rather than one chatbot, AutoChat uses specialist agents, each responsible for one part of the job:

• Conversation agent: understands the customer and coordinates the journey.
• Vehicle information agent: retrieves specifications and vehicle details.
• Government data agent: queries registration and official records.
• History analysis agent: reviews theft, damage and write-off history.
• Risk assessment agent: combines findings into a clear risk picture.
• Insurance and decision support agent: explains insurance impact and next steps.

AutoChat shows how agentic AI can take a complex, multi-source process and turn it into one simple conversation. The same pattern applies to banking, insurance and government services, where customers need answers drawn from several systems at once, delivered clearly and with the reasoning explained.